Claims Information

With all claims we require:

• Your insurance policy certificate OR
• Travel agents invoice showing that you paid an insurance premium.

Cancellation Claims:

• Tour operators booking and cancellation invoices.
• Unused airline tickets.
• Proof of reason for cancellation; Death or Medical certificate, letter of Redundancy, Court Subpoena.

Travel Delay Claims:

• Written confirmation from airline giving intended and actual departure times and reason for delay.

Missed Departure Claims:

• Receipts for additional travel costs incurred.
• Written evidence of the event that caused you to miss the departure.

Medical Expenses Claim:

• 24 hour Medical Emergency Service must be contacted should a serious medical problem arise or in the event of in-patient hospitalisation.
• Receipts for expenses incurred.
• Used and unused travel tickets.
• Report from treating doctor.
• Hospital confirmation of admission and discharge dates.
• Hotel invoice for additional accommodation costs.

Curtailment Claims:

• Evidence to support early return home, Death or Medical certificate.
• Receipts for all expenses incurred.
• Used or unused travel tickets.

Personal Property, Money, Loss of Passport Claims:

• List of items claimed showing date, place of purchase, and price paid.
• Police and/or tour representatives report.
• Property Irregularity Report where loss, damage or delay has occurred whilst your baggage has been in the custody of the airline.
• Consulates report.
• Baggage tags and airline tickets.

Proof of value and ownership as follows:

• Receipts, pre loss valuations, instruction books/manuals.
• Currency vouchers, bank statements.
• Credit card vouchers/statements.
• Receipts/Reports/Valuations from reputable dealers.
• Photos of jewellery (or of you wearing items).
• Letter confirming beyond repair.